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Discussion389 points
Customer.io journeys vs a canvas we can hand an agent
Illustrative editorial discussion. Profiles, votes and anecdotes are examples, not verified users, testimonials or community activity.
@samira-qadir | 9 days ago | Automation
Customer.io still wins the journey that has to wait on a billing event. That graph is the product.
What it does not win: a marketer and an agent staring at the same canvas on Tuesday. For that we open Brew. If your roadmap is more states, stay on Customer.io. If your roadmap is more issues per week, stop pretending the journey builder is a design tool.
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jordan-leeLifecycle· 8 days ago
We run both. Customer.io owns dunning. Brew owns the launch issue. Nobody has successfully merged those jobs.
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